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General complaints are defined as all complaints not dealt with by their own complaints procedures (see below). To raise a complaint an Email by using the contact page. In doing this the email will be forwarded onto all Community Representatives. Once received the following steps will be taken:
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A Community Representative will post the complaint to a private discussion forum used for processing complaints. Once this has been done they will send you a message to acknowledge it has been received and is being looked at.
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All Community Representatives will be asked to view and respond to the complaint on the private forum.
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Once a consensus has been reached on the complaint one of the Community Representatives will be assigned to contact you about the complaint and discuss it further.
We aim to have a 7 day turn around on all General complaints.
Suscons.co.uk take copyright violations very seriously. Every member has agreed to very strict terms and conditions instructing them to not distribute or encourage the distribution of any material they are not the copyright owner for. If you are aware of any member violating these rules please Send Us A Message Using The Contact Us Link At The Top Of The Page with a link to the offending material and a general description of the violation. Once a copyright violation report has been made the following steps will be taken:
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A Community Representative will post the complaint to a private discussion forum used for processing complaints. Once this has been done they will send you a message to acknowledge it has been received and is being looked at.
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All Community Representatives will be asked to view and respond to the complaint on the private forum.
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The offending material will be moved to a private archive whilst a decision is being made into the violation accusation.
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If required a Community Representative will request additional information from you and the member who posted the material.
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Once a copyright violation has been established the offending material will be deleted from the server and all archives. The member will be disciplined in proportion to the severity of the offence and whether they have done so before. This will start at the suspension of their file posting rights through to full expulsion from the community.
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If legal action against the offender is required the EABDSM Community Representatives will do all they can to support you in this case.
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If a Copyright violation has not taken place the accused material will be restored to the site from the archives.
We aim to have a 48 hour turn around on all Copyright Violation complaints but this may take longer depending how long it takes to establish the violation notification is correct.
The EABDSM community take Libelous Material very seriously. Every member has agreed to very strict terms and conditions instructing them to not post any messages that could be deemed as Libelous If you are aware of any member violating these rules please Send Us A Message Through The Contact Link At The Top Of The Page with a link to the offending material and a general description of the violation. Once a Libelous Material report has been made the following steps will be taken:
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A Community Representative will post the complaint to a private discussion forum used for processing complaints. Once this has been done they will send you a message to acknowledge it has been received and is being looked at.
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All Community Representatives will be asked to view and respond to the complaint on the private forum.
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The offending material will be moved to a private archive whilst a decision is being made into the violation accusation.
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The member will be suspended from posting whilst the matter is being reviewed. The Community Representative dealing with the case will contact the member to notify them of this action.
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Once the report has been verified the offending material will be deleted from the server and all archives. The member will be disciplined in proportion to the severity of the offence and whether they have done so before. This will start at the suspension of their file posting rights through to full expulsion from the community.
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If legal action against the offender is required the EABDSM Community Representatives will do all they can to support you in this case.
We aim to have a 48 hour turn around on all Libelous Material Reports. Complaint About Another Member
Complaints about another member can be very varied in nature and severity but the procedures for handling the situation are always the same. To raise a complaint Send Us A Message Through The Contact Link At The Top Of The Page. In doing this the email will be forwarded onto all Community Representatives. Once received the following steps will be taken:
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A Community Representative will post the complaint to a private discussion forum used for processing complaints. Once this has been done they will send you a message to acknowledge it has been received and is being looked at.
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All Community Representatives will be asked to view and respond to the complaint on the private forum.
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Depending upon the severity of the complaint the member in Question may be suspended from all community action until the case is resolved.
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A Community Representative may contact you for additional information, depending upon the severity of the complaint.
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Once a consensus has been reached on the complaint one of the Community Representatives will be assigned to contact you about the complaint and discuss it further.
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Disciplinary action may be taken against the member if deemed necessary. This will be scaleable depending upon the severity of the offence.
We aim to have a 7 day turn around on all complaints about community members.
Complaints about a Community Representative or a moderating decision made by a Community Representative can be made by any community member. The procedures for handling the situation are always the same. To raise a complaint Send Us A Message Through The Contact Link At The Top Of The Page. In doing this the email will be forwarded onto all Community Representatives.
Once received the following steps will be taken:
- A Community Representative will post the complaint to a private discussion forum used for processing complaints. Once this has been done they will send you a message to acknowledge it has been received and is being looked at.
- The Community Representative will not be given access to the discussion forum about this complaint and another Community Representative will be asked to handle the case. Depending upon the severity of the complaint a representative from another regional area may be asked to handle the situation (for example if the complaint is about a Representative from Norwich then a Representative from Cambridge could be asked to handle the case).
- Depending upon the severity of the complaint the Representative in Question may be suspended from all moderation or community action until the case is resolved.
- All Community Representatives other than the one the complaint is at will be asked to view and respond to the complaint on the private forum.
- The Community Representative handling the case may contact you for additional information, depending upon the severity of the complaint. They will also ask the Community Representative the complaint is aimed at to put forward their case.
- Once a consensus has been reached by the community representatives who can access the complaints forum the Community Representative handling the case will notify both the Member who raised the complaint and the member who the complaint was aimed at of a final ruling.
- Disciplinary action may be taken against the Community Representative if deemed necessary. This will be scaleable depending upon the severity of the offence and could result in demotion through to exclusion from the group. We aim to have a 7 day turn around on all complaints against Community Representatives.
We aim to have a 7 day turn around on all complaints about community members.
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